Terms of Service

Last updated: 29 October 2026 · Version 2026-10-29

In short. LongShort PRO sells subscriptions to a trading indicator, trading signals and a web dashboard. Signals are the same for everyone and are not personal advice. Trading can lose you all the money you invest. Monthly subscriptions renew automatically until you cancel, and you can cancel at any time. If you are a consumer, you can withdraw within 14 days, and nothing in these Terms takes away your statutory rights. Features that act on your own trading account have separate Trading Terms.

1. Who we are and what these Terms cover

1.1. LongShort PRO is a trading name of Palina Keda, a sole proprietor entered in the Polish Central Registration and Information on Business (CEIDG), NIP 9512640397, REGON 543931063, address ul. Sarmacka 21 lok. 35, 02-972 Warszawa, Poland, email support@longshortpro.io, Telegram support @longshortpro_support (we, us).

1.2. These Terms of Service (Terms) form the contract between you and us for the LongShort PRO service described in section 3 (Service). They also serve as our rules for providing services electronically under the Polish Act on Providing Services by Electronic Means.

1.3. These documents are part of the contract and are available free of charge before you buy, on our website and in the dashboard:

• these Terms, including the Withdrawal Instructions and model form in the Annex;
• the Trading Terms, which apply only if you use features that act on your own trading account;
• the Risk Disclosure;
• the Privacy Policy and Cookie Policy;
• the Affiliate Disclosure;
• the cTrader Integration page, which explains connecting a cTrader account and how to disconnect.

You can save and print them from your browser.

2. Definitions

• Consumer — an individual who buys the Service for purposes outside their trade, business or profession. Section 15 explains when sole traders have the same rights.
• Subscription — paid access to the Service for a billing period: a monthly plan that renews automatically, a fixed-term pass (for example 30 days, bought in our Telegram bot) or a Lifetime Plan.
• Indicator — the LongShort PRO technical-analysis script for TradingView.
• Signals — trade ideas produced automatically by the Indicator's algorithm: instrument, direction, entry, stop-loss, take-profit and their updates.
• Dashboard — our web application (personal account) with the signal feed, statistics, a simulated demo account and, under the Trading Terms, the Trading Features.
• Trading Features — connecting an exchange or broker account, placing orders from the Dashboard, Automation and copy trading, as described in the Trading Terms.

3. The Service

3.1. Depending on the plan you buy, the Service includes:

• access to the Indicator on TradingView for one TradingView username, given as described at purchase;
• Signals in our Telegram channel or bot and in the Dashboard;
• the Dashboard: signal feed, charts, statistics of past Signals, a simulated demo account and your trade journal;
• updates and new versions of the Indicator released during your Subscription;
• guides and support by email and Telegram.

3.2. The Trading Features are optional. They are available only to eligible users who accept the Trading Terms.

3.3. What you need. A device with an up-to-date web browser, an internet connection, a Telegram account, and a TradingView account (a free TradingView plan is enough to use the Indicator unless we tell you otherwise before you buy). For the Trading Features, you also need an account with a supported exchange or broker.

3.4. How the Service works in practice. These characteristics are part of the description of the Service:

• Signals are generated automatically when the Indicator's conditions are met on the chart. They reach Telegram and the Dashboard through TradingView alerts and our servers. They can arrive with a delay, usually seconds, and are not guaranteed to arrive at all if TradingView, Telegram or our hosting is unavailable.
• Statistics and backtests are calculated from the price levels of Signals and do not include fees, slippage, funding or leverage. They are hypothetical and do not show the result of any real account.
• The demo account is a simulation. It does not reflect real execution, liquidity or fees.

3.5. No investment advice. The Service provides automated analysis and tools. Signals are the same for all subscribers and do not take into account your financial situation, objectives, experience or tolerance for loss. Nothing in the Service is a personal recommendation or investment, financial, tax or legal advice. We are not a bank, investment firm, broker or crypto-asset service provider and do not hold an authorisation as one. Read the Risk Disclosure before you trade.

3.6. We do not promise results. We do not promise any profit, win rate or the avoidance of losses. Trading results depend on the market and on your own decisions. Exchanges, brokers, TradingView and Telegram are independent services that you use under your own agreements with them. They are not our subcontractors.

4. Who can buy

You must be at least 18 years old and have full legal capacity. You must give accurate information when you buy and keep it up to date. You may hold only one account, and it is for you alone: you may not share it, its signals or your Indicator access with anyone.

5. Buying a Subscription

5.1. The plans, what each includes, prices, billing periods and payment methods are shown before you pay, on our website or in our Telegram bot.

5.2. The contract is concluded when you complete the payment step and we confirm it. We confirm the contract by email or in Telegram, together with these Terms and the Withdrawal Instructions, so that you have a copy you can keep. Before you pay, the payment page shows your plan, price and email, and you can correct them or go back and change the plan until you confirm the payment. We do not subscribe to any code of conduct.

5.3. Access. We give you access as soon as the payment is confirmed, normally within 15 minutes. Access to the Indicator on TradingView can take up to 24 hours. If you do not have access within 24 hours, tell us at support@longshortpro.io.

5.4. Prices and taxes. Prices are set in US dollars. VAT or other taxes that apply to your purchase are calculated by our payment provider from your location. Before you confirm, the payment page shows the total amount, including those taxes and, where available, in your local currency at the provider's exchange rate; that is the amount you pay. For a monthly plan we show the price per month. Your bank or card issuer may charge currency conversion or foreign transaction fees; we do not charge them. When we announce a price reduction, we also show the lowest price that applied in the 30 days before it.

5.5. Payment providers. Card and wallet payments on our website are handled by Link, Stripe's merchant-of-record service: the purchase is shown as "Sold through Link", Link (Sold through Link, LLC, USA) charges you, handles VAT, sends receipts and invoices and provides payment support, and your statement shows "LINK.COM*". We provide the Service under these Terms, and your rights under them, including withdrawal and complaints, are against us. You can also manage or cancel a website subscription in your Link account at link.com. Payments in our Telegram bot and crypto-asset payments are processed by the methods shown before you pay; we refund a crypto-asset payment in the same asset to a wallet address you give us. We do not receive or store your full card details.

6. Monthly plans: renewal and cancellation

6.1. Automatic renewal. A monthly plan runs for one month and renews automatically for further one-month periods, at the price you agreed to, until you cancel. We charge your saved payment method at the start of each period.

6.2. Cancellation. You can cancel at any time in your account (subscription management), in your Link account at link.com or by writing to support@longshortpro.io or @longshortpro_support. Cancellation takes effect at the end of the current paid month. You keep access until then and are not charged again. There is no cancellation fee and no minimum term beyond the month you have paid for. Cancelling is different from withdrawing under section 8, which ends the contract with a refund.

6.3. Failed payments. If a renewal payment fails, we may pause access until it succeeds. If the payment still fails 14 days after the renewal date, the Subscription ends.

6.4. Price changes. We may change the price of a monthly plan for future periods only for these reasons:

• a change in taxes or other mandatory charges;
• higher costs of third-party services we need to provide the Service, such as TradingView, market data, hosting, messaging or payment processing;
• inflation, measured by the Polish consumer price index for the previous 12 months;
• a material expansion of the Service.

We will tell you by email or Telegram at least 30 days in advance, with the new price and the reason. If you are a consumer, the new price applies to you only if you actively accept it before your next renewal date. If you do not accept it, your Subscription ends at the end of the current paid month and we do not charge you again. A price change never affects a period you have already paid for.

7. Fixed-term passes and Lifetime Plans

7.1. Fixed-term passes (for example 30 days bought in our Telegram bot) do not renew. Access ends when the term ends unless you buy a new pass. Each pass is a separate contract.

7.2. Lifetime Plans, when we offer them, are a single payment for access to the Indicator and Signals for as long as we provide the Service, with no further payments. The plan page states exactly what the Lifetime Plan includes. Features we introduce later as separate paid products are not included unless we say so.

7.3. If we permanently discontinue the Service, we will tell Lifetime Plan holders at least 60 days in advance. If this happens within 24 months of your Lifetime purchase, we will refund the part of the price that corresponds to the full months remaining until 24 months from the purchase.

8. Your right of withdrawal (consumers)

8.1. If you are a consumer, you may withdraw from each contract you conclude with us online within 14 days of its conclusion, without giving any reason. The Withdrawal Instructions and model withdrawal form are in the Annex.

8.2. If you asked us to start the Service before the 14 days ended and then withdraw, you pay for the Service in proportion to the time it was provided until you told us that you withdraw, and we refund the rest. If you did not make that request, we refund the full price.

8.3. The automatic renewal of a monthly plan, on the terms and at the price shown when you subscribed, does not create a new right of withdrawal. Each separate purchase — a new pass, a Lifetime Plan or a change to a different plan — is a new contract with its own 14-day period.

8.4. We refund within 14 days of receiving your withdrawal, using the payment method you used, at no cost to you. After withdrawal, your access ends.

9. Your statutory rights: conformity of the Service

9.1. If you are a consumer, you have statutory rights if the Service is not supplied or does not conform to the contract. These include the right to have it brought into conformity, to a proportionate price reduction or to terminate the contract (Articles 43j–43o of the Polish Consumer Rights Act, implementing Directive (EU) 2019/770). Nothing in these Terms limits those rights.

9.2. Because the Service is supplied continuously, we are responsible for any lack of conformity that occurs or becomes apparent during your Subscription. For a Lifetime Plan, this applies for as long as we supply the Service.

9.3. We keep the Service in conformity, including with updates. We tell you about updates you need to accept or install, and what happens if you do not.

9.4. To report a lack of conformity, use the complaint procedure in section 16.

10. Changes to the Service

10.1. We may change the Service beyond what is needed to keep it in conformity only for these reasons:

• to adapt it to changes in technology or in third-party platforms it depends on, such as TradingView, Telegram, exchange and broker APIs and payment providers;
• to comply with law, regulation or decisions of public authorities;
• for security, to prevent fraud or abuse, or to protect user accounts, keys and data;
• to cope with more users or for other important operational reasons;
• to improve the Service, including its trading methodology, signal logic, instruments and interface.

10.2. Such changes cost you nothing extra, and we tell you about them clearly.

10.3. If a change affects your access to or use of the Service negatively in more than a minor way, we will tell you by email or Telegram at least 30 days in advance, stating what changes, when and your right to terminate. You may then terminate the contract free of charge within 30 days of our notice or of the change, whichever is later. We refund the price of any period paid in advance after termination. This does not apply if we let you keep the unchanged Service, in conformity, at no extra cost.

11. Licence and acceptable use

11.1. While your Subscription is active, we give you a personal, non-exclusive, non-transferable licence to use the Service for your own trading. All rights in the Indicator, Signals, Dashboard, texts, designs and the LongShort PRO brand remain ours.

11.2. You must not:

• share your account, Indicator access or Signals, or resell, publish or redistribute Signals, in real time or with a delay;
• copy, decompile or try to extract the Indicator's source code or logic, or build a competing product from the Service;
• use bots, scrapers or other automated means to collect data from the Service, except the features we provide;
• interfere with the Service, test its vulnerabilities without our permission or bypass access controls;
• send unlawful content through the Service or use it for unlawful purposes, including market manipulation or fraud;
• use the Service in breach of the terms of TradingView, Telegram or your exchange or broker.

12. Suspension and termination

12.1. By you. You can cancel a monthly plan under section 6.2 or withdraw under section 8. You can also terminate the contract at any time by writing to us; the rules on refunds in sections 8, 9 and 10 apply.

12.2. By us. We may suspend or end your access if you seriously breach these Terms, for example by sharing your account or redistributing Signals, or if the law or an authority requires it. Unless the breach is serious or the law forbids it, we will first ask you to stop the breach and give you a reasonable time to do so. We will tell you the reason.

12.3. We may also end the contract for an important reason not caused by you, such as permanent discontinuation of the Service or a legal ban, with at least 30 days' notice. In that case we refund the price of any period paid in advance after the end date. Section 7.3 applies to Lifetime Plans.

12.4. Chargebacks. If you think a charge is wrong, please write to us first — we will usually resolve it faster than your bank.

13. Third-party platforms

The Service depends on TradingView, Telegram, payment providers and, for the Trading Features, exchanges and brokers. Each has its own terms and can change or interrupt its service. We are not affiliated with these companies and they do not endorse us. If such a change prevents us from providing part of the Service, section 10 applies.

14. Liability

14.1. Consumers — your statutory rights. If you are a consumer, nothing in these Terms excludes or limits:

• your statutory rights, including your rights if the Service is not supplied or does not conform to the contract and your right of withdrawal;
• the protection given to you by mandatory provisions of the law of the country where you habitually reside;
• our liability for damage we cause intentionally or through gross negligence;
• our liability for death or personal injury;
• any other liability that cannot be excluded or limited by law.

14.2. We are responsible for providing the Service as described in these Terms. As section 3.6 explains, the Service does not include any promise of trading results, so losses from trading decisions and market movements are not damage caused by us.

14.3. Business customers only. If you are not a consumer and section 15 does not apply to you, our total liability to you in any 12 months is limited to the fees you paid us in those 12 months, and we are not liable for loss of profit or indirect loss, except for damage caused intentionally.

14.4. You are liable under the law for damage you cause by breaching these Terms.

15. Sole traders

If you are an individual running a business (for example registered in the Polish CEIDG) and you conclude the contract with us for a purpose that is not of a professional nature for you — in particular having regard to the business activities registered for you — you have the same rights as a consumer regarding the right of withdrawal, conformity of the Service and protection against unfair contract terms (Article 7aa of the Polish Consumer Rights Act and Article 385⁵ of the Polish Civil Code). You may tell us, at the latest when concluding the contract, whether the contract is of a professional nature for you. We do not require this as a condition of purchase.

16. Complaints

16.1. You can complain, including about a lack of conformity of the Service, by email to support@longshortpro.io, in Telegram to @longshortpro_support, or by post to Palina Keda (LongShort PRO), ul. Sarmacka 21 lok. 35, 02-972 Warszawa, Poland.

16.2. To help us handle your complaint, please include your name, the email or Telegram username of your account, what happened and when, and what you would like us to do. A complaint is valid even if some of these details are missing.

16.3. We respond within 14 days of receiving your complaint, by email or another durable medium. If you are a consumer and we do not respond within 14 days, your complaint is deemed accepted.

16.4. Out-of-court dispute resolution. If you are a consumer, you may use out-of-court complaint and redress procedures. The body competent for us is the Provincial Inspectorate of Trade Inspection in Warsaw (Wojewódzki Inspektorat Inspekcji Handlowej w Warszawie), ul. Sienkiewicza 3, 00-015 Warszawa, Poland, https://wiih.org.pl. It conducts mediation (in Polish), and the Permanent Consumer Arbitration Court at the Inspectorate can decide a dispute if both parties agree. Participation is voluntary for both sides. If we reject your complaint, we will tell you on a durable medium whether we agree to take part. Consumers living in another EU country can also get help from the European Consumer Centre in their country. Using these procedures does not affect your right to go to court.

17. Personal data

We process your personal data as described in the Privacy Policy.

18. Changes to these Terms

18.1. We may change these Terms for important reasons: changes in law, decisions of courts or authorities, changes to the Service under section 10, changes made by third-party platforms, security, or to make the Terms clearer.

18.2. We will tell you about changes by email or Telegram at least 14 days before they take effect, or 30 days for changes that are not in your favour. If you do not agree, you can terminate the contract before the changes take effect, and we refund the price of any period paid in advance after termination. If you do not terminate, the new Terms apply from their effective date. Changes never affect a period you have already paid for, unless they are required by law.

19. Law and courts

19.1. These Terms and any contract between you and us are governed by Polish law. If you are a consumer, this choice of law does not deprive you of the protection given to you by the mandatory provisions of the law of the country where you habitually reside (Article 6(2) of Regulation (EC) No 593/2008, Rome I).

19.2. If you are a consumer domiciled in the European Union, you may bring proceedings against us in the courts of Poland or of the place where you are domiciled, and we may bring proceedings against you only in the courts of the country where you are domiciled. If you are a consumer domiciled outside the EU, the courts competent under applicable law have jurisdiction. If you are a business customer, the courts with jurisdiction over Warsaw, Poland, have exclusive jurisdiction.

20. Final provisions

20.1. The contract is concluded in English.

20.2. We may transfer the contract to another business that takes over the Service, for example a company we set up to run it, if your rights are not reduced. We will tell you at least 30 days in advance, and you may terminate the contract before the transfer with a refund of any period paid in advance after termination.

20.3. Neither party is responsible for delays or failures caused by events outside its reasonable control, such as natural disasters, war, acts of authorities, large-scale internet or power outages, or cyberattacks on third-party infrastructure. This does not affect your statutory rights as a consumer.

20.4. If a provision of these Terms is invalid, the rest remains in force.

20.5. Questions: support@longshortpro.io.

Annex. Withdrawal Instructions and model withdrawal form

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Palina Keda, trading as LongShort PRO, ul. Sarmacka 21 lok. 35, 02-972 Warszawa, Poland, email: support@longshortpro.io) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

— To Palina Keda, trading as LongShort PRO, ul. Sarmacka 21 lok. 35, 02-972 Warszawa, Poland, support@longshortpro.io:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): ……
— Ordered on (*) ……
— Name of consumer(s): ……
— Address of consumer(s): ……
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.