Refund Policy

Last updated: 29 October 2026 · Version 2026-10-29

In short. If you are a consumer, you can withdraw from any purchase within 14 days and get your money back, minus the days you have already used if you asked us to start straight away. You can cancel a monthly plan at any time: you will not be charged again, but the current month is not refunded. To ask for a refund, write to support@longshortpro.io.

This page brings together the refund rules of our Terms of Service in one place. It does not add to or change them: if anything here differs from the Terms, the Terms apply. LongShort PRO is operated by Palina Keda, a sole proprietor registered in Poland (NIP 9512640397), Warsaw.

1. 14-day right of withdrawal

1.1. If you are a consumer, you can withdraw from each purchase within 14 days of buying it, without giving any reason (Terms 8.1).

1.2. If you asked us to start the Service before the 14 days ended, we refund the price minus the part for the time you had access until you told us you were withdrawing. If you did not ask for that, we refund the full price (Terms 8.2).

1.3. Each new purchase — a Lifetime Plan, a pass or a change to a different plan — has its own 14 days. The automatic renewal of a monthly plan does not start a new 14-day period (Terms 8.3).

1.4. To withdraw, tell us clearly by email to support@longshortpro.io or in Telegram to @longshortpro_support. You can use the model withdrawal form in the Annex to the Terms, but you do not have to.

2. Monthly plans

2.1. You can cancel at any time in your account, in your Link account at link.com or by writing to us. You keep access until the end of the month you have paid for and are not charged again. Cancelling does not refund the current month; within the first 14 days you can withdraw under section 1 instead (Terms 6.2).

2.2. If we raise the price and you do not accept the new price, your plan ends at the end of the paid month and you are not charged again (Terms 6.4).

3. Lifetime Plans

3.1. The 14-day right of withdrawal in section 1 applies to a Lifetime Plan as well.

3.2. If we permanently discontinue the Service within 24 months of your Lifetime purchase, we tell you at least 60 days in advance and refund the part of the price that corresponds to the full months remaining until 24 months from your purchase. For example, if we close 10 months after your purchase, you get back 14/24 of the price (Terms 7.3).

4. If the Service is faulty

4.1. If you are a consumer and the Service is not supplied or does not conform to the contract, you have statutory rights: to have it brought into conformity, to a proportionate price reduction or to terminate the contract and get a refund (Terms 9.1).

4.2. Report the problem by email, Telegram or post, as described in section 16 of the Terms. We respond within 14 days.

5. If we change or end the contract

5.1. If we change the Service in a way that affects you negatively in more than a minor way, you can terminate free of charge, and we refund any period you paid for in advance after termination (Terms 10.3).

5.2. If we change the Terms and you terminate before the changes take effect, we refund any period you paid for in advance after termination (Terms 18.2).

5.3. If we end the contract for a reason not caused by you, such as discontinuing the Service, we give at least 30 days' notice and refund any period you paid for in advance after the end date. Section 3.2 applies to Lifetime Plans (Terms 12.3).

6. How refunds are paid

6.1. We refund within 14 days of receiving your withdrawal, using the payment method you used, at no cost to you. After a withdrawal, your access ends (Terms 8.4).

6.2. Card and wallet payments on our website are handled by Link, Stripe's merchant-of-record service. The refund goes back through Link to the card or wallet you paid with (Terms 5.5).

6.3. Payments in our Telegram bot are refunded by the method you used. Crypto-asset payments are refunded in the same asset to a wallet address you give us (Terms 5.5).

7. How to ask for a refund

7.1. Write to support@longshortpro.io or to @longshortpro_support in Telegram. Please include the email or Telegram username of your account and the date of the purchase.

7.2. If you think a charge is wrong, please write to us before contacting your bank. We will usually resolve it faster (Terms 12.4).